Technical Account Manager (English speaker) - London, UK

Yoobic is hiring!

About

Yoobic YOOBIC was founded in 2014 by three brothers, Fabrice, Gilles and Avi Haiat, who have worked together for 15+ years.

The brothers are experienced entrepreneurs, having previously launched three start-ups including Vizelia, which focused on the monitoring of energy consumption and was acquired by Schneider Electric in 2010. We currently have a team of about 80 people working with clients across the globe.

At YOOBIC, there are 17 different nationalities and more than 10 different languages are spoken in our offices! YOOBIC has offices in London, Paris and Tel Aviv and is fully backed by one of the most prestigious London VC firms.

What you will do

Description
We are looking for talented Technical Account Managers to join our Customer Success team in London to work on the UK, DACH, Italian, Spanish and UK Markets. You will directly report to the Implementation & Customer Success Director, and will join a dynamic and fast-growing team which generates significant contribution to YOOBIC DNA and goals.

As part of your role, you will be in charge of managing your own customer portfolio following the implementation of our Solution within the client environment. You will be focused on client satisfaction and retention.

Responsibilities
• Manage and grow relationship with Client key stakeholders
• Identify opportunities for improvement, notably ensure optimal use of Solution and oversee potential new pains and challenges to continuously enhance business and operational efficiency
• Define high-level strategy and target model with Client to ensure long-term adoption of the Solution and satisfaction
• Day-to-day follow-up on client activity and operations
• Data analysis
• Act as a functional and technical advisor
• Take a proactive approach to client issue resolution
• Work closely with the Account Manager to build solid customer relationships and account planning
• Work closely with the Development and Product teams to participate in the evolution of the app based on market requirements

Development value
At YOOBIC, we are committed to both a personal and professional growth. Career opportunities notably include fast-track to managerial position due to our fast growth trajectory, learning on start-up environment, sales strategy and product management, skill improvement in client and account management, exposure to strategic clients and senior-level stakeholders, etc.

What we are looking for

• Technical and/or analytical education
(ex: Computer Science, Engineering, Sciences, Finances, Economics, Logistics, Supply Chain, etc.)
• Experience of at least 1 year in similar position
• Client-facing and people oriented
• Customer relationship driven
• Expert knowledge of the MS Office suite
• Strong analytical skills
• Proactive and “get things done” attitude
• Able to learn fast and solve problems
• Resourceful, excellent interpersonal and communication skills
• Ability to adapt and to work within an international environment
• Intellectually curious, tenacious and organised
• Interest in start-ups and new technologies
• Languages: English speaking at native level. Additional language is a plus (German, Spanish, Italian, etc.).

Additional Information

  • Contract type: Full-Time
  • Location: London, United Kingdom (W6 8JA)
  • Experience Level: > 1 year