Customer Success Manager - English & German Speaking

YOOBIC is hiring!

About

YOOBIC was founded in 2014 by three brothers, Fabrice, Gilles and Avi Haiat, who have worked together for 15+ years.

The brothers are experienced entrepreneurs, having previously launched three start-ups including Vizelia, which focused on the monitoring of energy consumption and was acquired by Schneider Electric in 2010. We currently have a team of about 100 people working with clients across the globe.

At YOOBIC, there are 17 different nationalities and more than 10 different languages are spoken in our offices! YOOBIC has offices in London, New York City, Paris and Tel Aviv and is fully backed by two of the most prestigious European and American VC firms, Felix Capital and Insight Partners.

What you will do

Description
We are looking for talented Technical Account/Customer Success Managers to join our Customer Success team in London, working with our UK & DACH market clients. You will directly report to the Implementation & Customer Success Director, and will join a dynamic and fast-growing team which generates significant contribution to YOOBIC DNA and goals.

As part of your role, you will be in charge of managing your own customer portfolio following the implementation of our Solution within the client environment. You will be focused on client satisfaction and retention.

Responsibilities
• Manage and grow relationship with Key Client stakeholders
• Identify opportunities for improvement, specifically ensuring optimal use of Solution and overseeing potential new pains and challenges to continuously enhance business and operational efficiency
• Define high-level strategy and target model with Clients to ensure long-term adoption of the Solution and satisfaction
• Day-to-day follow-up on client activity and operations
• Data analysis
• Act as a functional and technical advisor
• Take a proactive approach to client issue resolution
• Work closely with the Account Manager to build solid customer relationships and account planning
• Work closely with the Development and Product teams to participate in the evolution of the app based on market requirements

Development value
At YOOBIC, we are committed to both a personal and professional growth. Career opportunities notably include fast-track to managerial position due to our fast growth trajectory, learning on start-up environment, sales strategy and product management, skill improvement in client and account management, exposure to strategic clients and senior-level stakeholders, etc.

What we are looking for

• Technical and/or analytical education
(ex: Computer Science, Engineering, Sciences, Finances, Economics, Logistics, Supply Chain, etc.)
• Experience in a similar position
• Client-facing and people oriented by nature
• Customer relationship driven
• Expert knowledge of the MS Office suite
• Strong analytical skills
• Proactive, “get things done” attitude
• Able to learn fast and solve problems
• Resourceful nature, with excellent interpersonal and communication skills
• Ability to adapt and to work within an international environment
• Intellectually curious, tenacious and organised
• Interest in start-ups and new technologies
Languages: Fluent English and German language skills needed

Additional Information

  • Contract type: Full-Time
  • Location: London, United Kingdom (W6 8JA)
  • Experience Level: > 1 year