Associate Product Manager

YOOBIC is hiring!

About

YOOBIC is an In-Store Conversion Optimization platform that helps retailers and brands optimize their stores, operations, and teams to deliver an irresistible shopping experience that ultimately drives conversion up.
   
Based in New York, London, Paris, Tel Aviv and Sao Paulo with more than 150 employees, YOOBIC is used by 120+ brands & retailers across the world including Halfords, Lacoste, Kate Spade, Yankee Candle, Kiko Milano, Pixi Beauty, Logitech and Peugeot.

We have 17 different nationalities and more than 10 languages are spoken in our offices. We offer an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as our company continues to expand its global footprint. We produce excellence, we take pride in the work we do, we are committed to make our team and our clients as successful as possible.

Job Description

The Role

The Associate Product Manager will play a hybrid role supporting various teams across YOOBIC, to include: Pre-sales, Implementation, Customer Success, Custom Support, Software Development and Product Management.

What you will do
• Develop a thorough understanding of YOOBIC products and services
• Serve as the primary expert across YOOBIC products to aid Operations teams in responding to inquiries on product functionality
• Take ownership of escalated issues, thoroughly troubleshooting these issues, and complete investigatory work prior to escalating tickets to other teams to achieve resolution
• Obtain customer feedback and suggest appropriate product adjustments
• Maintain online knowledge base up to date for internal support
• Assist in new product introduction and release activities

Why YOOBIC?
• You won’t be a small cog in a big machine. You will literally own a key aspect of our business, and work to make a real difference for YOOBIC
• Our culture is Amazing – We offer the best place to develop yourself and work alongside the best in our industry
• We love working with state-of-the-art technologies and learning cool stuff
• We are building an amazing product that is revolutionizing In-Store consumer experiences
• At YOOBIC, we are committed to both a personal and professional growth. Career opportunities notably include fast-track to managerial position due to our fast growth trajectory

What you’ll get
• Competitive package including salary and benefits package
• The chance to work for a startup with exceptional early stage growth in an exciting space with experienced founders
• The opportunity to develop business acumen and touch all areas of a growing organization

Preferred Experience

About You
• Technical and/or analytical education
(ex: Computer Science, Engineering, Sciences, Finances, Economics, Logistics, Supply Chain, etc.)
• Ideally graduate with some product development experience
• Strong organizational skills, including ability to prioritize and work under pressure.
• Excellent verbal and written communication skills
• Ability to adapt and to work within an international environment
• Strong problem-solving skills, with the ability to address issues promptly and effectively.
• Understanding of Internet and intranet applications and emerging web technologies.
• Strong initiative and self-motivation.

Additional Information

  • Contract Type: Full-Time
  • Location: London, United Kingdom (W6 8JA)