Customer Success Intern - French & English Speaker (Paris)

YOOBIC is hiring!

About

Who we are…
Ubiquitous. Everywhere. What do you see everywhere? Frontline teams. What do frontline teams want? An all-in-one platform that provides all the tools they need to be happy and productive, all in the palm of their hands. That’s where YOOBIC comes in. We are a Digital Workplace helping companies empower their frontline employees, wherever they are, whatever they do, through digitized task management, mobile learning and streamlined communications

Our team is spread throughout the world, with employees in London, New York, Paris, Tel Aviv, Milan and Madrid (just to name a few). Our workforce is made up of more than 17 nationalities who speak more than 10 languages, fostering an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as we continue to grow our global footprint.

We strive for excellence and take immense pride in the work we do for the 300+ brands we partner with globally. Our clients include Peloton, Lacoste, Burberry, Domino’s Pizza, Puma, Chanel, Canada Goose, Peugeot and UNTUCKit - and the list keeps growing!

Are you ready to be part of the YOOBIC team and redefine the #futureofwork? Check us out at https://yoobic.com

Job Description

What we need...
We're looking for a talented Customer Success intern to join our Customer Success team in Paris working with our worldwide clients. You will directly report to one of our market leaders, and will join a dynamic and fast-growing team which generates significant contribution to YOOBIC DNA and goals.

As part of your role, you'll be working on multiple clients in parallel, in different geographies and industries. You'll be responsible for delivering paid-services to VIP clients, from creating new content in the platform to training their users. You'll be working with multiple experienced Customer Success Managers, and be fully responsible for the process with your clients.

This role will wear many hats (project manager, consultanting, product expert) and is a great way to discover many aspects and the world of Customer Success!

What you'll do...

  • Manage and grow relationship with key client stakeholders
  • Responsibility and engagement on simultaneous deliveries for clients
  • Deliver on time and within budget high-quality YOOBIC services
  • Understand clients’ needs
  • Participate to meetings with clients
  • Identify new commercial opportunities
  • Take a proactive approach to client issue resolution
  • Work closely with Customer Success Managers to ensure total client satisfaction and retention
  • Work closely with the Development and Product teams to participate in the evolution of the app based on market requirements

Preferred Experience

What you have...

  • Technical and/or analytical degree (ex: Computer Science, Engineering, Sciences, Finances, Economics, Logistics, Business, etc.)
  • Advanced knowledge of Excel required (pivot tables, macros, VLOOKUP, etc..)
  • Strong analytical skills
  • Proactive and “get things done” attitude
  • Able to learn fast and solve problem
  • Able to multi-tasks and work in a fast paced environment
  • Resourceful, excellent interpersonal and communication skills
  • Ability to adapt and to work within an international environment
  • Intellectually curious, tenacious and organised
  • Interest in start-ups and new technologies
  • Languages: Fluent in both English and French. Additional languages (German, Spanish, Italian,...) is an extra dose of awesome!

Additional Information

  • Contract Type: Internship (Between 6 and 12 months)
  • Location: Paris, France (75008)
  • Education Level: Bachelor's Degree