We are looking for talented Technical Account/Customer Success Managers to join our Customer Success team in our new Sao Paulo office, working with our Brazil & wider LATAM market clients. You will directly report to the Implementation & Customer Success Director, and will join a dynamic and fast-growing team which generates significant contribution to YOOBIC DNA and goals.
As part of your role, you will be in charge of managing your own customer portfolio following the implementation of our Solution within the client environment. You will be focused on client satisfaction and retention.
• Manage and grow relationship with Key Client stakeholders
• Identify opportunities for improvement, specifically ensuring optimal use of Solution and overseeing potential new pains and challenges to continuously enhance business and operational efficiency
• Define high-level strategy and target model with Clients to ensure long-term adoption of the Solution and satisfaction
• Day-to-day follow-up on client activity and operations
• Data analysis
• Act as a functional and technical advisor
• Take a proactive approach to client issue resolution
• Work closely with the Account Manager to build solid customer relationships and account planning
• Work closely with the Development and Product teams to participate in the evolution of the app based on market requirements
At YOOBIC, we are committed to both a personal and professional growth. Career opportunities notably include fast-track to managerial position due to our fast growth trajectory, learning on start-up environment, sales strategy and product management, skill improvement in client and account management, exposure to strategic clients and senior-level stakeholders, etc.