Customer Success Manager - Brazil and LATAM

YOOBIC is hiring!

About

YOOBIC is a mobile-first productivity solution helping retailers improve their in-store execution. Our platform allows brands and retailers to gain real-time insight into their in-store operations. Founded in 2014 by three brothers, we have quickly grown to a team of 100+, with offices in London, New York, Paris and Tel Aviv, serving brand name clients across the globe and shaping the future of in-store performance. Retail is not dead, boring retail is!

At YOOBIC, we have 17 different nationalities and more than 10 languages are spoken in our offices. We offer an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as our company continues to expand it's global footprint. We strive for excellence, take pride in the work we do and are passionate about making our team and our clients as successful as possible.

What you will do

Description
We are looking for talented Technical Account/Customer Success Managers to join our Customer Success team in our new Sao Paulo office, working with our Brazil & wider LATAM market clients. You will directly report to the Implementation & Customer Success Director, and will join a dynamic and fast-growing team which generates significant contribution to YOOBIC DNA and goals.

As part of your role, you will be in charge of managing your own customer portfolio following the implementation of our Solution within the client environment. You will be focused on client satisfaction and retention.

Responsibilities
• Manage and grow relationship with Key Client stakeholders
• Identify opportunities for improvement, specifically ensuring optimal use of Solution and overseeing potential new pains and challenges to continuously enhance business and operational efficiency
• Define high-level strategy and target model with Clients to ensure long-term adoption of the Solution and satisfaction
• Day-to-day follow-up on client activity and operations
• Data analysis
• Act as a functional and technical advisor
• Take a proactive approach to client issue resolution
• Work closely with the Account Manager to build solid customer relationships and account planning
• Work closely with the Development and Product teams to participate in the evolution of the app based on market requirements

Development value
At YOOBIC, we are committed to both a personal and professional growth. Career opportunities notably include fast-track to managerial position due to our fast growth trajectory, learning on start-up environment, sales strategy and product management, skill improvement in client and account management, exposure to strategic clients and senior-level stakeholders, etc.

What we are looking for

• Technical and/or analytical education
(ex: Computer Science, Engineering, Sciences, Finances, Economics, Logistics, Supply Chain, etc.)
• Experience in a similar position
• Client-facing and people oriented by nature
• Customer relationship driven
• Expert knowledge of the MS Office suite
• Strong analytical skills
• Proactive, “get things done” attitude
• Able to learn fast and solve problems
• Resourceful nature, with excellent interpersonal and communication skills
• Ability to adapt and to work within an international environment
• Intellectually curious, tenacious and organised
• Interest in start-ups and new technologies
Languages: Fluent Portugese and English language skills needed additional languages beneficial

Additional Information

  • Contract type: Full-Time
  • Location: Sao Paulo, Brazil ()