Customer Success Manager - French & English Speaking

YOOBIC is hiring!

About

About Us
YOOBIC is an In-Store Conversion Optimization platform that helps retailers and brands optimize their stores, operations, and teams to deliver an irresistible shopping experience that ultimately drives conversion up.
   
Based in New York, London, Paris, Tel Aviv and Sao Paulo with more than 150 employees, YOOBIC is used by 120+ brands & retailers across the world including Halfords, Lacoste, Kate Spade, Yankee Candle, Kiko Milano, Pixi Beauty, Logitech, and Peugeot.

We have 17 different nationalities and more than 10 languages are spoken in our offices. We offer an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as our company continues to expand its global footprint. We produce excellence, we take pride in the work we do, we are committed to make our team and our clients as successful as possible.

To learn more about working at YOOBIC, watch our video.

Job Description

The Role
We're looking for talented Customer Success Managers to join our Customer Success team in London and Paris, working with our French speaking clients. You'lll join a dynamic and fast-growing team which generates significant contribution to YOOBIC DNA and goals.

As part of your role, you'll be in charge of managing your own customer portfolio following the implementation of our Solution within the client environment. You'll be focused on client satisfaction and retention.

What you'll do

  • Manage and grow relationship with Key Client stakeholders
  • Identify opportunities for improvement, specifically ensuring optimal use of Solution
  • Identify potential new pains and challenges to continuously enhance business and operational efficiency
  • Define high-level strategy and target model with Clients to ensure long-term adoption of the Solution and satisfaction
  • Day-to-day follow-up on client activity and operations
  • Data analysis, leverage YOOBIC and client KPIs to help decision-making
  • Act as a functional and technical advisor
  • Take a proactive approach to client issue resolution
  • Work closely with the Account Manager to build solid customer relationships and account planning
  • Work closely with the Development and Product teams to participate in the evolution of the app based on market requirements

Why YOOBIC

  • 99% approval rating of our CEO Fabrice Haiat and 4.7/5 culture rating (via Glassdoor)
  • Dynamic and exciting scale-up environment - you won’t be a small cog in a big machine. You own a key aspect of our business and will be making real impacts at YOOBIC
  • Strong company culture and strive to act out on our company values wherever we can
  • We’re building an amazing product that is revolutionizing in-store consumer experiences
  • We love working with state-of-the-art technologies and learning cool stuff
  • Continuous professional growth via various training programmes, LinkedIn Learning, our experienced Founders and your peers
  • Dog-friendly office with lots of social activities throughout the year
  • Competitive salary and benefits package

Development value
We’re committed to providing individuals with personal and professional growth. Career opportunities notably include fast-track to managerial positions due to our fast growth trajectory. As well as learning in an agile environment, sales strategy and product management, skill improvement in client and account management, and exposure to strategic clients and senior-stakeholders.

Preferred Experience

What you'll bring to the team

  • Technical and/or analytical education (ex: Computer Science, Engineering, Sciences, Finances, Economics, Logistics, Supply Chain, etc.)
  • Experience in a similar position
  • Client-facing and people oriented by nature
  • Customer relationship driven
  • Expert knowledge of the MS Office suite
  • Strong analytical skills
  • Proactive, “get things done” attitude
  • Able to learn fast and solve problems
  • Resourceful nature, with excellent interpersonal and communication skills
  • Ability to adapt and to work within an international environment
  • Intellectually curious, tenacious and organised
  • Interest in start-ups and new technologies
  • Languages: French mother tongue and English fluent needed
  • #LI-GB1

Additional Information

  • Contract Type: Full-Time
  • Location: London / Paris, France ()
  • Education Level: Bachelor's Degree