Customer Success Manager Intern - French & English Speaking

YOOBIC is hiring!


YOOBIC is an In-Store Conversion Optimization platform that helps retailers and brands optimize their stores, operations, and teams to deliver an irresistible shopping experience that ultimately drives conversion up.
Based in New York, London, Paris, Tel Aviv and Sao Paulo with more than 150 employees, YOOBIC is used by 120+ brands & retailers across the world including Halfords, Lacoste, Kate Spade, Yankee Candle, Kiko Milano, Pixi Beauty, Logitech and Peugeot.

We have 17 different nationalities and more than 10 languages are spoken in our offices. We offer an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as our company continues to expand its global footprint. We produce excellence, we take pride in the work we do, we are committed to make our team and our clients as successful as possible.

Job Description

The Role
We are looking for talented junior Customer Success Manager to join our Customer Success team in Paris and London, working with our French speaking clients. You will directly report to one of our squad leaders, and will join a dynamic and fast-growing team which generates significant contribution to YOOBIC DNA and goals.
As part of your role, you will be included in one of our CSM squads and you will work on a dedicated client portfolio, focusing on client satisfaction and retention.
This role is a great opportunity to act at the same time as a project manager, a consultant, a product expert, and also one of the main client interlocutor. It is a great way to discover many aspects of the development of a SaaS company!

What you will do
• Manage and grow relationship with Key Client stakeholders
• Identify opportunities for improvement, ensure optimal use of Solution
• Define high-level strategy and objectives with Clients to ensure long-term adoption and satisfaction of the Solution
• Day-to-day follow-up on client activity and operations
• Data analysis to issue recommendations about the use of the Solution
• Act as a functional and technical advisor
• Take a proactive approach to client issue resolution
• Work closely with the Account Manager to build solid customer relationships and account planning
• Work closely with the Development and Product teams to participate in the evolution of the app based on market requirements

Development value
We have a start up atmosphere which means that all our Interns and Graduates are involved with all aspects of the position they are covering. They learn directly from an experienced manager and skill acquisition is one of our main focus. Full-time opportunity following Internship/Graduate.

Preferred Experience

• Technical and/or analytical education
(ex: Computer Science, Engineering, Sciences, Finances, Economics, Logistics, Supply Chain, etc.)
• Expert knowledge of the MS Office suite
• Strong analytical skills
• Proactive and “get things done” attitude
• Able to learn fast and solve problems
• Resourceful, excellent interpersonal and communication skills
• Ability to adapt and to work within an international environment
• Intellectually curious, tenacious and organised
• Interest in start-ups and new technologies
• Languages: French at native level, fluent in English. Additional language is a plus (German, Spanish, Italian,...)

Additional Information

  • Contract Type: Internship (Between 6 and 12 months)
  • Start Date: 30 September 2019
  • Location: London / Paris, France ()