Customer Success Manager - London

YOOBIC is hiring!


YOOBIC is an In-Store Conversion Optimization platform that helps retailers and brands optimize their stores, operations, and teams to deliver an irresistible shopping experience that ultimately drives conversion up.
Based in New York, London, Paris, Tel Aviv and Sao Paulo with more than 150 employees, YOOBIC is used by 120+ brands & retailers across the world including Halfords, Lacoste, Kate Spade, Yankee Candle, Kiko Milano, Pixi Beauty, Logitech and Peugeot.

We have 17 different nationalities and more than 10 languages are spoken in our offices. We offer an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as our company continues to expand its global footprint. We produce excellence, we take pride in the work we do, we are committed to make our team and our clients as successful as possible.

Job Description

The Role
We are looking for talented Customer Success Managers to join our Customer Success team in London, working with our UK and international clients. You will join a dynamic and fast-growing team which generates significant contribution to YOOBIC DNA and goals.
As part of your role, you will be in charge of managing your own customer portfolio following the implementation of our Solution within the client environment. You will be focused on client satisfaction and retention.

What you will do
• Manage and grow relationship with Key Client stakeholders
• Identify opportunities for improvement, specifically ensuring optimal use of Solution
• Identify potential new pains and challenges to continuously enhance business and operational efficiency
• Define high-level strategy and target model with Clients to ensure long-term adoption of the Solution and satisfaction
• Day-to-day follow-up on client activity and operations
• Data analysis, leverage YOOBIC and client KPIs to help decision-making
• Act as a functional and technical advisor
• Take a proactive approach to client issue resolution
• Work closely with the Account Manager to build solid customer relationships and account planning
• Work closely with the Development and Product teams to participate in the evolution of the app based on market requirements

Development value
At YOOBIC, we are committed to both a personal and professional growth. Career opportunities notably include fast-track to managerial position due to our fast growth trajectory, learning on start-up environment, sales strategy and product management, skill improvement in client and account management, exposure to strategic clients and senior-level stakeholders, etc

• You won’t be a small cog in a big machine. You will literally own a key aspect of our business, and work to make a real difference for YOOBIC
• Our culture is Amazing – We offer the best place to develop yourself and work alongside the best in our industry
• We love working with state-of-the-art technologies and learning cool stuff
• We are building an amazing product that is revolutionizing In-Store consumer experiences
• At YOOBIC, we are committed to both a personal and professional growth. Career opportunities notably include fast-track to managerial position due to our fast growth trajectory

What you’ll get
• Competitive package including salary and benefits package
• The chance to work for a startup with exceptional early stage growth in an exciting space with experienced founders
• The opportunity to develop business acumen and touch all areas of a growing organization

Preferred Experience

About you
• Technical and/or analytical education (ex: Computer Science, Engineering, Sciences, Finances, Economics, Logistics, Supply Chain, etc.)
• Experience in a similar position
• Client-facing and people oriented by nature
• Customer relationship driven
• Expert knowledge of the MS Office suite
• Strong analytical skills
• Proactive, “get things done” attitude
• Able to learn fast and solve problems
• Resourceful nature, with excellent interpersonal and communication skills
• Ability to adapt and to work within an international environment
• Intellectually curious, tenacious and organised
• Interest in start-ups and new technologies
• Native English Language skills

Additional Information

  • Contract Type: Full-Time
  • Location: London, United Kingdom (W6 8JA)