Customer Support Officer - London

YOOBIC is hiring!


YOOBIC is an In-Store Conversion Optimization platform that helps retailers and brands optimize their stores, operations, and teams to deliver an irresistible shopping experience that ultimately drives conversion up.
Based in New York, London, Paris, Tel Aviv and Sao Paulo with more than 150 employees, YOOBIC is used by 120+ brands & retailers across the world including Halfords, Lacoste, Kate Spade, Yankee Candle, Kiko Milano, Pixi Beauty, Logitech and Peugeot.

We have 17 different nationalities and more than 10 languages are spoken in our offices. We offer an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as our company continues to expand its global footprint. We produce excellence, we take pride in the work we do, we are committed to make our team and our clients as successful as possible.

Job Description

The Role
Are you passionate about start-ups, digital and new technologies? We’re looking for a motivated and dynamic person to join our growing Support Team in our new offices in HQ in London!

You will be one of the pillars of our customer happiness, the voice of our end-users. You love to investigate and solve issues, and you are motivated to improve our tools and our solutions.

You will work in close collaboration with our Customer Implementation, Customer Success and Product teams to understand our clients and our solutions, and make the life of our users better.

What you will do
• Assist our end-users using our solutions and all our features
• Improve and organise our helpdesk and support tools
• Identify and report bugs/issues to our Product teams to correct them
• Gather feedback from our clients in order to suggest improvements to our applications
• Work closely with our Customer Implementation and Customer Success teams to provide support and constructive reports for each client
• Create, organise support documentation through our help portals and support videos
• Propose new ideas and processes to organise the Support team and its development

• You won’t be a small cog in a big machine. You will literally own a key aspect of our business, and work to make a real difference for YOOBIC
• Our culture is Amazing – We offer the best place to develop yourself and work alongside the best in our industry
• We love working with state-of-the-art technologies and learning cool stuff
• We are building an amazing product that is revolutionizing In-Store consumer experiences
• We are a dynamic and exciting start-up environment, where you can be instrumental in building the success of the company

What you’ll get
• Competitive salary
• The chance to work for a start-up with exceptional early stage growth in an exciting space with experienced founders
• The opportunity to work in collaboration with different teams and touch all areas of a growing organisation with the possibility of evolution

Preferred Experience

What you’ll bring to the team
• You have experience in Support, Customer Service or Community Management
• You love customer relationships and are a real problem solver who wants a new challenge
• You are passionate about start-ups, digital and new technologies and keen to build something new
• You are motivated, highly organised and proactive
• You have the ability to work as part of a team, as well as indepently
• You have a resourceful nature, with excellent interpersonal and communication skills (written and oral)
• You are a fluent/native English speaker, additional languages such as French, Portugese, Spanish or Italian also very helpful!!

Additional Information

  • Contract Type: Full-Time
  • Location: London, United Kingdom (W6 8JA)