Customer Support Officer

YOOBIC is hiring!


YOOBIC is a mobile-first productivity solution helping retailers improve their in-store execution. Our platform allows brands and retailers to gain real-time insight into their in-store operations. Founded in 2014 by three brothers, we have quickly grown to a team of 100+, with offices in London, New York, Paris and Tel Aviv, serving brand name clients across the globe and shaping the future of in-store performance. Retail is not dead, boring retail is!

At YOOBIC, we have 17 different nationalities and more than 10 languages are spoken in our offices. We offer an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as our company continues to expand it's global footprint. We strive for excellence, take pride in the work we do and are passionate about making our team and our clients as successful as possible.

What you will do

We are looking for a Customer Support Officer to play an important role in the growth of YOOBIC.
You will work in close collaboration with the Customer Success, Project and Product teams by helping customers use the solution and using the feedback obtained to improve the apps and the support tools.

Your role:

· Help customers to use the apps and utilise all features that YOOBIC provide
· Organise and manage ticketing tool, help portals and support tools
· Work closely with Customer Success & Project Managers to provide detailed reports for each client
· Identify and report bugs/issues and help the Product & Development teams to correct them
· Process customer feedback in order to propose application developments/improvements

What we are looking for

Ideal personality and experience:

· You are passionate about start-ups, digital and new technologies
· Experience in support or community management
· Resourceful, proactive and able to act upon initiative
· Ability to work independently or as a team
· Good interpersonal skills and strong oral and written communication skills
· Highly organised with great attention to detail, to be able to juggle multiple tasks at once
· Ability to work in an international environment
· Languages: *Fluent French & English required * Other Languages such as Italian, Spanish, German, or Chinese a plus

Additional Information

  • Contract type: Full-Time
  • Location: London / Paris, France ()