Global Head of Customer Success (Paris or remote)

YOOBIC is hiring!

About

Ubiquitous. Everywhere. What do you see everywhere? Frontline teams. What do frontline teams want? An all-in-one platform that provides all the tools they need to be happy and productive, all in the palm of their hands. That’s where YOOBIC comes in. We are a Digital Workplace helping companies empower their frontline employees, wherever they are, whatever they do, through digitized task management, mobile learning and streamlined communications

Our team is spread throughout the world, with employees in London, New York, Paris, Tel Aviv, Milan and Madrid (just to name a few). Our workforce is made up of more than 17 nationalities who speak more than 10 languages, fostering an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as we continue to grow our global footprint.

We strive for excellence and take immense pride in the work we do for the 300+ brands we partner with globally. Our clients include Peloton, Lacoste, Burberry, Domino’s Pizza, Puma, Chanel, Canada Goose, Peugeot and UNTUCKit - and the list keeps growing!

Are you ready to be part of the YOOBIC team and redefine the #futureofwork? Check us out at https://yoobic.com

Job Description

What we need...

We’re looking for talented Global Head of Customer Success to lead our Customer Success team. You’ll join a dynamic and client-obsessed team which generates significant contributions to the growth of YOOBIC. The Customer Success Manager (CSM) group is responsible for supporting the client’s adoption and continued success with the YOOBIC solution.

You will be responsible for leading, mentoring and supporting the Customer Success team, as they take ownership of YOOBIC's relationship with the client business process owner, providing counsel and guidance aimed at ensuring their successful experience with YOOBIC. You will also serves as an internal advocate for the CSM team, helping them to drive support and change when necessary to help the client achieve their business objectives

What you'll do...

  • You will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks
  • You will have a real passion for Customers
  • Take a proactive approach to client issue resolution
  • You will be obsessive about building and maintaining exceptional behaviours and driving accountability for actions and outcomes
  • You will have a clear view and experience of how a CSM groupneeds to be built to a world-class standard
  • Lead an existing team of 10 customer success managers with plans to grow
  • You will lead customers increasingly across our geographies around the World, including Europe and North America.
  • Identify opportunities for improvement for both the team structure and individuals
  • Identify potential challenges to continuously enhance business and operational efficiency
  • ... and being the amazing candidateyou are, you will be willing to take on additional responsibilities as needed!

Preferred Experience

What you have...

  • Strong experience of leading a global CSM team within a SaaS based software organisation
  • Strong analytical skills (data analysis, reports, KPIs/metrics, etc.)
  • Experience of mentoring and developing individuals
  • Client-facing and people oriented by nature
  • Proactive, “get things done” attitude
  • Able to be both strategic (long term) and tactical (hands on)
  • Able to learn fast, solve problems and manage escalations effectively
  • Resourceful nature, with excellent interpersonal and communication skills
  • Ability to adapt and to work within an international environment
  • Intellectually curious, tenacious and organised
  • Interest in start-ups and new technologies
  • Fluent in both English and French

Why YOOBIC...?

  • Dynamic and exciting scale-up environment - you won’t be a small cog in a big machine. You own a key aspect of our business and will be making real impacts at YOOBIC
  • Strong company culture and strive to act out on our company values wherever we can
  • We’re building an amazing product that is revolutionizing in-store consumer experiences
  • We love working with state-of-the-art technologies and learning cool stuff
  • Continuous professional growth via various training programmes, our experienced Founders and your peers
  • Dog-friendly office with lots of social activities throughout the year
  • Competitive salary and benefits package
  • We’re committed to providing individuals with personal and professional growth. Career opportunities notably include fast-track to managerial positions due to our fast growth trajectory.
  • #LI-JJ1

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75008)