Technical Content Writer (Paris or remote)

YOOBIC is hiring!

About

Who we are…
Ubiquitous. Everywhere. What do you see everywhere? Frontline teams. What do frontline teams want? An all-in-one platform that provides all the tools they need to be happy and productive, all in the palm of their hands. That’s where YOOBIC comes in. We are a Digital Workplace helping companies empower their frontline employees, wherever they are, whatever they do, through digitized task management, mobile learning and streamlined communications

Our team is spread throughout the world, with employees in London, New York, Paris, Tel Aviv, Milan and Madrid (just to name a few). Our workforce is made up of more than 17 nationalities who speak more than 10 languages, fostering an inclusive, multi-cultural environment, where everyone is encouraged and empowered to make their impact as we continue to grow our global footprint.

We strive for excellence and take immense pride in the work we do for the 300+ brands we partner with globally. Our clients include Peloton, Lacoste, Burberry, Domino’s Pizza, Puma, Chanel, Canada Goose, Peugeot and UNTUCKit - and the list keeps growing!

Are you ready to be part of the YOOBIC team and redefine the #futureofwork? Check us out at https://yoobic.com

Job Description

What we need…
We are looking for a talented Technical Content Writer to join our Customer Experience team to be in charge of the Client Enablement contents.

Client Enablement is a new program that aims at developing general, industrialized and automated activities for YOOBIC’s Clients worldwide and throughout the entire customer journey.

Client Enablement refers to the strategies and processes that are put in place to augment the client experience and client education by providing the requisite resources, tools, and guidance to make the most out of YOOBIC services.

End goal is to actively contribute to client success, retention and growth.

As a Technical Content Writer, you will be in charge to write all the contents for the Client Enablement activities such as the Help Center, Client Newsletters, etc. to improve the experience of YOOBIC users.

You will work closely with the Product Team to create and update all client collaterals for each feature release.

You will be in charge to make sure that technical articles and videos are user-friendly and understandable for all types of users.

What you will do...
You will be responsible for the good quality and consistency of all Client Enablement content, such as:

Help Center

  • Write new articles
  • Create users videos

Product Release & Launch Process

  • Track all updates Back-End & Front-end
  • Create, update articles relative to product releases

Client communications

  • Help the Client Enablement Manager to write/send any client event notifications process internally and externally (Outage, Breach & Adhoc changes/ issues process)

Client Newsletter

  • Write content for monthly client newsletter

Preferred Experience

What you have…

  • 1-2 years experience of Technical Authoring
  • Passionate about start-ups, digital and new technologies
  • Proven ability to produce client-facing and internal documentation and training materials.
  • Able to understand complex technical concepts and present comprehensive, concise, accurate and useful information.
  • Passionate about writing technical documentation.
  • Great interpersonal and organisational skills
  • Excellent writing skills in English & French
  • Creative mindset and force of proposal on new initiatives
  • Resourceful nature, with excellent communication skills
  • Ability to work in teams or individually as and when required
  • Ability to adapt and to work within an international environment
  • Fluent in English and French (any other language is a plus - Spanish, Italian, and/or German)

.#LI-JJ1

Additional Information

  • Contract Type: Full-Time
  • Location: Paris, France (75008)